Close CRM Pricing 2026: Plans, Costs, and Hidden Fees Explained

The pricing page for Close CRM has a straightforward feature list, four plans, and a single-seat fee. However, the number on your invoice is rarely the same as the number on that site.

This guide breaks down every Close CRM pricing plan for 2026, what each tier includes, what's billed separately, and what a team of five, ten, or fifteen people actually spends after usage begins. If you're evaluating close crm pricing plans against other options, this is the total-cost picture.

Close CRM pricing: all four tiers at a glance

Numbers above come directly from Close's own pricing page, current as of 2026. Paying annually saves close to 50% compared to monthly billing on every tier. For a broader breakdown of how CRM platforms structure pricing across the market, the best CRM software compared guide breaks down tiers and total cost by category.

Source: close.com

Close CRM Solo plan explained

Solo costs $9 per user per month billed annually, or $19 billed monthly per user. It includes up to 10,000 leads, a basic kanban pipeline, contact timelines, built-in calling and SMS, and 500 AI credits a month.

The limitation on the plan is no workflow automation, no bulk email, and no follow-up reminders, features that even a two-person team will want within the first month or two.

Solo makes sense for a solo founder or independent rep who wants a real CRM instead of a spreadsheet. It's an entry point into close crm pricing, not a long-term home.

Close CRM Essentials plan explained

Essentials runs $35 per user per month annually, or $49 monthly per user. You get unlimited contacts and leads, team collaboration features, built-in forms, a centralized inbox, and a shared pool of 1,000 AI credits per user, up to 10,000 a month total.

This is the plan most small teams start on. It covers the core CRM job pipeline visibility, calling, and email, without paying for automation you're not using yet.

The Limitations: workflows, the Power Dialer, and bulk email are still locked at this tier.

Close CRM Growth plan explained

Growth costs $99 per user per month annually, or $109 monthly. Everything in Essentials carries over, plus automated workflows, Chloe (close crm's AI agent) usable inside those workflows, the Power Dialer, custom activities, and bulk email. AI credits jump to 1,500 per user, shared up to 15,000 a month.

The Growth plan is where Close CRM starts to show its real value. Features like the Power Dialer can save a significant amount of time for reps making dozens of calls each day by automatically dialing through contact lists.

You also get 90-day call recording retention and support for up to 10 connected email accounts instead of just three. For most growing outbound sales teams, this is the plan where Close becomes much more than a basic CRM.

Close CRM Scale plan explained

Scale is priced at $139 per user per month annually, or $149 monthly. Everything in Growth is included, plus role-based access permissions, lead visibility rules, the predictive dialer, unlimited call recording retention, and live call coaching.

AI credits rise to 2,000 per user, shared up to 20,000 a month, and custom objects become available for teams that need to model data beyond standard leads and contacts.

Scale is a management and governance upgrade more than a calling upgrade within close crm pricing. It matters most for sales leaders overseeing multiple reps who need visibility rules, coaching tools, and predictive dialing at real volume.

Add-ons and hidden costs in Close CRM

The seat price is the floor, not the ceiling. None of the items below show up in the headline plan price, but most active teams end up paying at least one or two of them.

Reviewers who've tested Close at real calling volume report that add-ons and usage can push the effective per-user cost 40 to 75 percent above the sticker price.

What Close CRM actually costs by team size

These figures assume the Growth plan billed annually, since that's where most active outbound teams land, plus moderate daily calling and one or two premium numbers per team. Usage estimates are based on documented calling patterns from Close users, not officially published totals — model your own team's call volume before budgeting.

Who Close CRM is ideal for (and who should look elsewhere)

Ideal for

• Outbound-heavy inside sales teams of roughly 3 to 50 reps who spend most of the day calling and texting prospects
• Founders who want calling, SMS, and CRM in one place without stitching together separate tools
• Teams currently juggling a CRM, a separate dialer, and a texting tool who want to consolidate onto one platform

Not ideal for

• Teams that need heavy marketing automation or multi-channel campaign management
• Businesses built around inbound lead nurturing rather than outbound execution
• Teams that want a flat, predictable monthly bill — usage-based calling and SMS charges are the main variable in close crm pricing, and cost can swing month to month with outbound volume

Why SparrowCRM is a strong alternative to Close CRM

SparrowCRM takes a different approach to scaling sales teams. Rather than reserving automation and AI capabilities for higher-tier plans, it includes features like ICP fit scoring, buying intent signals, deal health tracking, and AI-powered next-best actions as part of the core product from the start.

Close CRM vs SparrowCRM: how the pricing compares

Ease of use and AI depth

Close CRM's dialer-first design is excellent for outbound calling, but teams that also need buying committee mapping and deal health signals often end up piecing together extra tools alongside Close. SparrowCRM keeps that intelligence native to the CRM itself.

Specifically on AI depth, the difference is architectural rather than cosmetic. Chloe, Close's AI teammate, is genuinely useful for calling and qualifying leads, but her usage drains a monthly credit pool that scales with seat count. SparrowCRM's AI agents run on every plan, including Free, which makes budgeting more predictable as your team grows past 10 or 15 people.

If your team is weighing close crm pricing plans 2026 against SparrowCRM specifically, the numbers above cover Free through Pro — Enterprise is quoted directly since limits and terms are customized per team.

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Final thoughts

Close CRM's pricing is fair for what it delivers, but the seat price alone won't tell you what you'll actually pay. Model your team's real calling and texting volume, decide whether you need Growth for the Power Dialer and workflows, and factor in add-ons like Call Assistant and Premium Phone Numbers before you sign.

For most growing outbound teams, Growth billed annually is the realistic starting point in close crm pricing. Scale is worth the jump once you need role-based governance and coaching, not just more dialing power.